I Just Work Here

Overview:

This customer service training film from Roundtable Productions "I Just Work Here" (1963) was written by Marvin Wald and directed by Leon Gold. The film takes on the opinion that "the customer is always right", and presents a series of dialogues and scenarios illustrating the importance of empathy, understanding, and effective communication in customer service. It includes various interactions in different settings, such as a service company, a library, and a bank. Each scenario highlights the challenges and frustrations customers face and how service representatives can address these issues by being empathetic, understanding, and willing to help. The overall message emphasizes that seeing things from the customer's perspective and making an extra effort can lead to better outcomes and more positive interactions.